pasawin Frequently Asked Questions

The minimum age to register and play at pasawin is 21 years old. This is a strict legal requirement under applicable Philippine gaming regulations. All accounts are subject to age verification, and any account found to belong to a player under 21 will be immediately suspended with deposits returned.

pasawin accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, passport, driver's license, and Voter's ID. KYC is required before your first withdrawal. Submit a clear photo or scan of your ID through the Account Settings page. Most verifications are completed within one business day.

No. Each player is allowed only one active pasawin account. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you accidentally registered twice, contact pasawin support immediately to resolve the issue.

On the pasawin login page, click "Forgot Password" and enter your registered mobile number. You will receive an SMS OTP to verify your identity. After entering the OTP, you can set a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact pasawin support via live chat.

You can request account closure at any time by contacting pasawin support via live chat. Before closure, make sure to withdraw your remaining balance. If you are closing your account due to a gambling concern, consider using the self-exclusion tool instead — it takes effect immediately and prevents you from reopening the account during the exclusion period.

The minimum single deposit at pasawin is ₱100, regardless of the payment method you use. This applies to GCash, PayMaya, BPI, BDO, and Metrobank. There is no maximum deposit limit stated per transaction, though your payment provider may impose their own limits on individual transfers.

GCash withdrawals from pasawin are typically processed within 8 to 15 minutes after your request is approved during normal operating hours. Approvals may take slightly longer if your account is undergoing routine verification. Bank transfer withdrawals to BPI, BDO, or Metrobank take 1 to 3 business days after approval.

pasawin does not charge platform fees on deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees independently. These third-party fees are outside pasawin's control. Check with your e-wallet or bank for their current fee schedule before initiating large transfers.

No. pasawin requires that withdrawals be made to a payment account registered in the same name as your pasawin account. This is an anti-money laundering compliance requirement. If your GCash number has changed, contact pasawin support with updated verification details before requesting a withdrawal.

The minimum single withdrawal at pasawin is ₱100. You must have completed KYC identity verification before your first withdrawal can be processed. Withdrawals are paid out in Philippine Peso directly to your GCash, PayMaya, BPI, BDO, or Metrobank account — whichever is registered on your pasawin account.

Yes. pasawin's live casino lobby includes live baccarat, live blackjack, live roulette, and live dealer game shows streamed in real time from professional studios. Game outcomes are determined by physical equipment on camera — not software — and all live studios are independently certified. You can access the live casino from any device with a stable internet connection.

Yes. pasawin covers PBA (Philippine Basketball Association) games including the Philippine Cup, Commissioner's Cup, and Governors' Cup. You can bet on match winners, handicap lines, totals, and other markets. NBA games, international basketball, and other sports like football, UFC, and boxing are also available in the pasawin sports betting lobby.

Yes. pasawin is fully optimised for mobile browsers on Android and iOS devices. The platform is a mobile-responsive web app — no download required. Simply open pasawin.app in your phone's browser, log in, and play. The full game library, deposits, withdrawals, and account settings are all available on mobile.

RTP (Return to Player) varies by game and is set by the game provider, not pasawin. Most JILI and PG Soft slots available on pasawin have RTPs between 96% and 98%. You can find the RTP for any specific game in that game's information or paytable screen. Higher RTP means a smaller house edge over the long term — but does not guarantee winnings in any single session.

A wagering requirement (also called a rollover requirement) means you must wager the bonus amount a set number of times before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before withdrawal is unlocked. The specific multiplier varies per promotion at pasawin.

Not always. Most pasawin bonuses specify which game categories contribute toward wagering requirements. Slots typically contribute 100%, while live casino games and sports bets may contribute less or be excluded entirely. Check the individual promotion's terms and conditions for a full list of eligible games before using your bonus funds.

Yes. All pasawin bonuses have a validity period stated in the individual promotion's terms — typically between 7 and 30 days from the date the bonus is credited. If wagering requirements are not met before the expiry date, the bonus and any winnings derived from it will be forfeited. Check your active bonus details in the Promotions section of your account.

Log in to your pasawin account, go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a minimum 30-day exclusion or permanent closure. Self-exclusion takes effect immediately — you will be logged out and unable to deposit or wager. Your remaining wallet balance will be returned to your GCash or PayMaya account. Learn more at Responsible Gaming.

Yes. pasawin lets you set daily, weekly, or monthly deposit limits directly from Account Settings under Responsible Gaming. Once a limit is set, it takes effect immediately. Reducing a limit is instant. Increasing a limit requires a 48-hour cooling-off period to give you time to reconsider. These tools are self-service — no support ticket needed.

If gambling is having a negative impact on your finances, relationships, or wellbeing, pasawin encourages you to use the self-exclusion tool and seek professional support. The PAGCOR Problem Gambling Helpline offers free, confidential support from trained professionals independent of any gaming operator. You can also contact pasawin support 24/7 via live chat for guidance on available tools and the steps to take a break from gaming.